Job description for cafe administrator. Who is a restaurant manager?

A job description is the main document for an employee in any position. This indicates all his main duties that he must perform at his workplace, depending on the nature of the position held and the specifics of the employer’s activities.

The employer is obliged to familiarize the applicant with this document before the employment contract is signed. After reading the instructions, the employee must put his signature on the last sheet. This suggests that he knows his job responsibilities and will strictly observe them. Only if the employee has the signature can he be subject to disciplinary action for failure to fulfill his official duties.

The instructions are drawn up by specialists from the HR and legal departments. The document must reflect all the nuances of this position. No employee should perform work beyond their duties specified in the job description.

Job responsibilities of a restaurant (cafe) administrator

The administrator of a restaurant or cafe is the “face” of the establishment. His job responsibilities include:

• meeting restaurant (cafe) visitors, communicating with them and seating them at tables in accordance with their preferences;
• accepting orders;
• developing plans for banquets, buffets and other celebrations;
• knowledge of daily and banquet menus;
• the ability to offer restaurant visitors this or that dish, depending on their preferences;
• full control over the work of staff in the hall of a restaurant or cafe;
• control over waiter service to guests;
• control over the quality of service by communication between staff and clients;
• control over relationships within the team. The restaurant (cafe) administrator must ensure that there are no conflicts between the restaurant (cafe) staff;
• control over the neat appearance of hall employees;
• recruitment, testing and training of personnel;
• knowledge of the necessary documentation and its competent maintenance;
• control during the working day over the cleanliness of the room and proper lighting;
• control over the serviceability of instruments and equipment;
• smoothing out conflict situations that may arise between visitors to the establishment;
• admission of hall employees to work;
• control over compliance by employees of the establishment with safety and labor protection rules and regulations;
• control over compliance by waiters and other employees with sanitary and hygienic standards.

The job description of a cafe administrator is an internal document of a catering organization that establishes the main criteria for the selection and work activity of this specialist. We will tell you in this article how to draw up a job description for an administrator, what such an employee does, and what points are important to take into account.

What does the administrator of a catering establishment (cafe, restaurant, etc.) do?

Not in every cafe, especially if we are talking about a large establishment, the director is able to quickly solve all problems and issues that arise. For these purposes, a special worker is hired - an administrator, sometimes also called a manager or manager.

The main labor tasks of the administrator are to organize and control the work of the establishment. These two concepts include a huge amount of work - both with the cafe staff and with the guests of the establishment, including resolving any issues that arise, resolving problems and even scandals.

At the same time, the positions of a cafe administrator and a restaurant administrator, if they differ, are insignificant, since these establishments themselves usually differ from each other only in the assortment of dishes and pricing policy (sometimes in the interior and serving). Thus, the basic set of job responsibilities of cafe and restaurant administrators is the same; the job description may only provide for a broader or, conversely, a more limited list of job responsibilities for a particular specialist.

Job description for a cafe/restaurant administrator (structure, design, content)

Since a job description is an internal document of an organization, employers can independently create this kind of documentation without restrictions on appearance and content. However, most often when developing this type of documentation, employers use standard document forms generated by the rules of personnel records management.

So, what is a typical job description for an administrator of an establishment such as a cafe or restaurant? On the first page of the document, at the top right, there is space for information about the date of approval of the instruction and the official of the enterprise who approved it. It also contains information about the employees who agreed on the text of the document during its development.

1. General provisions. This part defines the basic requirements for the employee, such as:
   • education;
   • experience;
   • professional skills.

   The same section establishes the procedure for hiring, dismissing and replacing an employee, indicates the position of the position in the overall organizational and staffing structure of the organization and determines the employee’s immediate superior.

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2. Job rights and responsibilities of the employee. This section is the main one in the job description; it lists everything that the employee must and can do in connection with his work activity in this organization. Special attention should be paid to the development of this section, since the employee, in accordance with labor legislation, has the right to carry out only those instructions and assignments that correspond to his job responsibilities established by the employment contract and job description.
3. Responsibility of the employee. This section defines the list of labor violations for which punishment is possible and lists the types of punishments. It is important to keep in mind that the responsibility determined by the job description cannot be stricter than that provided for by the norms of the current labor legislation.

Requirements for a cafe/restaurant administrator

The educational requirements of a candidate for the position of cafe or restaurant administrator are usually not as high as for specialists in other fields of activity. In most cases, secondary vocational education is sufficient, and, depending on the prestige of the institution, it may also be non-core. Note: there is a specialty “Organization of services in public catering”, and therefore some employers may require a diploma of completion of studies in this area.

The leading place among the requirements for a possible cafe administrator is work experience. Each employer sets the duration of work in such a position independently, so the terms may vary depending on the level of the institution where the specialist is hired. However, if there is no relevant experience, the candidate can only count on the position of administrative assistant.

In addition to the above, depending on the profile of the institution, a candidate for a position may also be required to know a foreign language, computer, etc.

Main job responsibilities and rights of a catering establishment administrator

The list of standard job responsibilities of a cafe or restaurant administrator may include such labor functions as:

• organizing the effective operation of a catering establishment;
• management of subordinate employees, including scheduling shifts, training, monitoring the work process and compliance with the requirements of the establishment;
• control activities regarding the quality of food served;
• control over compliance with deadlines for the sale of products, rules of commodity proximity when storing food and other norms and rules for working with food products;
• control over the operation of machinery and equipment;
• resolving disagreements, including between staff and clients of the establishment;
• preparation of necessary documentation and reporting;

In addition, the job responsibilities of a catering establishment administrator may include:

• recruitment activities;
• carrying out inventory activities;
• working with the cash register;
• organization of banquets.

The list is not exhaustive, because in addition to what is listed, each employer, when drawing up a job description, can indicate some other job responsibilities of the cafe administrator.

As for the official rights of a catering administrator, their main purpose is to facilitate the performance of labor functions by an employee and increase the efficiency and productivity of labor. The main job rights of a cafe/restaurant administrator may include the following powers:

• notify management about deficiencies identified during the work process and demand their elimination;
• make proposals to improve the efficiency of its activities;
• ask the management of the establishment to resolve any conflict if this cannot be done on its own;
• get acquainted with management decisions in the activities of the administrator;
• have access to information necessary for the operation of the institution (within the scope of competence).

Responsibility of the administrator of a catering establishment

By defining the responsibility of a cafe/restaurant administrator in the job description, the management of the establishment establishes a list of offenses for which the employee can be punished.

Thus, the administrator of a cafe/restaurant may be held liable in the following cases:

• when causing losses to the establishment due to the fault of the administrator;
• equipment malfunctions due to the fault of the administrator;
• failure to fulfill official duties;
• incorrectly informing management about the real state of affairs in the institution;
• failure to comply with the norms and requirements of legislation and local documents of the organization;
• failure to comply with labor discipline;
• disclosure of information classified as a commercial or official secret.

As in the case of official rights and responsibilities, the management of the institution can make its own adjustments to the list of offenses defined in the job description. A sample job description for a cafe administrator that complies with the norms and rules of current legislation can be downloaded for review on our website.

I. General provisions

This job description has been developed and approved on the basis of an employment contract with ________________________________ and in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations in the Russian Federation.

1.1. The restaurant administrator belongs to the category of specialists.
1.2. Subordination:
The administrator reports directly to the general director.
1.3. Hiring and dismissal:
The restaurant administrator is appointed to the position and dismissed by order of the general director.
1.4. Qualification requirements:
A person who has a secondary vocational education without requirements for work experience or primary vocational education and work experience in a specialty in the public catering system of at least 2 years is appointed to the position of administrator.
Must know:
- Resolutions, orders, orders, other governing and regulatory documents of higher and other bodies relating to the organization of public catering.
- Rules for the production and sale of restaurant products (services).
- Organization of production and restaurant management.
- Rules and methods for organizing the process of serving visitors.
- Range of services provided.
- Fundamentals of marketing.
- Economics of catering.
- Pricing procedure.
- Principles of planning and design of premises, shop windows, advertising organization.
- Fundamentals of aesthetics, ethics, psychology and customer service.
- Advanced domestic and foreign experience in organizing catering and serving visitors.
- Rights and obligations of restaurant workers and their work schedule.
- Organization of payment and labor incentives.
- Labor legislation.
- Internal labor regulations.
- Labor protection rules and regulations.

II. Functions

Restaurant manager:
2.1. Provides effective and cultural service to restaurant visitors, creating comfortable conditions for them.
2.2. Consults visitors on the provision of services and ensures that they are familiar with the range of available dishes and drinks.
2.3. Exercises control over the rational design of the hall, bar counters, shop windows, etc.
2.4. Ensures cleanliness and order in the room.
2.5. Controls the receipt of orders from visitors.
2.6. Checks issued invoices and makes settlements with visitors.
2.7. Takes measures to prevent and eliminate conflict situations.
2.8. Considers complaints related to unsatisfactory service to visitors and takes appropriate organizational and technical measures.
2.9. Accepts orders and develops plans for holding and servicing anniversary celebrations, weddings, and banquets.
2.10. Monitors compliance by employees of the organization with labor and production discipline, rules and regulations of labor protection, safety precautions, industrial sanitation and hygiene requirements.
2.11. Informs the organization's management about existing shortcomings in serving visitors and takes measures to eliminate them.
2.12. Monitors employees' compliance with the instructions of the organization's management.
2.13. Performs individual official assignments from his immediate superior.

III. Job responsibilities

The restaurant administrator must:
3.1. Be attentive and polite.
3.2. Strictly comply with the internal regulations of the enterprise, know and follow the job description, follow the orders and instructions of the restaurant management.
3.3. Know and follow safety regulations.
3.4. Carry out other instructions from management within the framework of official relationships.

The restaurant administrator has the right:
4.1. Get acquainted with the draft decisions of the restaurant management regarding its activities.
4.2. Make proposals for improving work related to the responsibilities provided for in these instructions.
4.3. Interact with restaurant specialists as part of their job duties.
4.4. Sign and endorse documents within your competence.
4.5. Demand that the restaurant management provide assistance in the performance of their official duties and rights.
4.6. Within your competence, inform the General Director about all shortcomings identified in the course of your activities and make proposals for their elimination.

V. Responsibility

The restaurant administrator is responsible for:
5.1. For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.
5.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
5.3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.
5.4. When transferring to another job or dismissal from a position, the restaurant administrator is responsible for the proper and timely delivery of cases to the person taking up the current position, and in the absence of one, to the person replacing him or her.
directly to your manager.
5.5. Compliance with internal regulations, safety regulations and fire safety regulations.

A large cafe or a reputable restaurant requires properly organized management, and the director does not always have time to quickly deal with all the issues that arise. A hired administrator becomes his assistant. This employee is responsible for organizing management and solving day-to-day tasks. The job responsibilities of a restaurant administrator must be specified in special instructions.

How to compose

Let's start with the fact that this document defines the terms of reference, rights, responsibilities, and also fixes the responsibilities of the employee. The instructions are drawn up in free form, its content depends on the specifics of the work of a particular institution.

In fact, the job responsibilities of a cafe and restaurant administrator are practically no different; these employees perform the same functions. To determine a complete list of functions, a standard document is drawn up. It must be approved by the head of the establishment. The instructions consist of several basic sections:

The instructions can also specify special requirements and responsibilities that are important for a particular institution, taking into account the specifics of its work.

Main list

In practice, a cafe or restaurant administrator usually performs the following set of job functions:

In addition, the list of responsibilities may include:

• organization of celebrations and banquets;
• working with the cash register;
• selection of qualified personnel;
• conducting inventory and more.

This is not a complete list of functions that an administrator can perform. They depend on the form of operation of the establishment, the number of employees and more.

Employee rights

The administrator of a cafe or restaurant, in addition to his job responsibilities, has a certain set of rights:

• notifying managers about detected deficiencies for quick elimination;
• making your own proposals to improve the organization’s work;
• involving management in resolving a conflict situation if this cannot be done on its own;
• gaining access to information that is required to organize the full operation of the institution.

The list of rights can also be expanded in accordance with the specifics of the restaurant.

Employee Responsibility

The administrator of the establishment may be held liable if:

• non-compliance with labor discipline;
• causing material damage to the establishment;
• equipment breakdown and other misconduct (all of which must be specified in the job description).

The administrator may also be punished for disclosing information that is considered a trade secret. This item must be written separately.

Let us remind you that liability measures must comply with the provisions of the Labor Code. The main disciplinary measures remain:

• comment;
• rebuke;
• dismissal.

An employee may also be held financially liable for causing damage to the organization.

A correctly drawn up job description ensures compliance with the rules and performance of duties by each employee. This contributes to the successful operation of the restaurant. It is better not to refuse to comply with formalities, as this will prevent serious problems in the future.

The restaurant manager is responsible for everything that happens in the establishment.

They work on:

• personnel selection, with its training from legal issues to proper customer service;
• responsible for meeting and seeing off clients-visitors, with resolving problems that arise during service (from providing a table to disagreements on service and menu);
• management of all processes occurring in the restaurant, resolution of all conflict situations;
• quality of service with cleanliness, politeness, atmosphere, delicious cuisine and other aspects;
• solving all non-standard issues.

The manager must report directly to the senior manager, who helps resolve all issues that arise in the restaurant.

Job Description for Cafe Administrator - Basic Provisions

The job description of a cafe administrator must include everything necessary to work in a cafe.

The first paragraph states who can be appointed to the position, what this person should know and what guides his activities. All provisions must not violate the laws of the Russian Federation, in accordance with which the specialist must carry out his work.

The second paragraph specifies the job responsibilities necessary for the comfortable feeling of clients and comfortable conditions for employees of the establishment. In addition, the employee is responsible for the order in the cafe, supervising the work of the service personnel. If problems arise, the administrator must inform management about them.

The third regulates all employee rights that contribute to improving working conditions.

The fourth describes all situations leading to responsibility. This includes measures for failure to fulfill direct duties, disclosure of trade secrets, and violation of an employment contract with safety regulations.

By the way, what are the responsibilities of a marketer is described.

Rights and obligations

The prescribed rights help you defend your opinion before the management. The manager can make suggestions leading to improvement of the work of both the administrator himself and the entire company as a whole. Work to eliminate operational deficiencies. Solve issues in your area of ​​expertise.

By the way, it’s also worth familiarizing yourself with information about the supervisor’s job description.

Along with rights, there are also responsibilities, which include:

• providing comfortable conditions for visitors;
• advising clients on all issues of interest to them regarding ongoing promotions and bonuses;
• maintaining a client database with records;
• consideration of conflict situations;
• ensuring cleanliness and comfort in the establishment;
• control of employees, respecting their rights and obligations;
• informing management about problems and measures to eliminate them;
• carrying out individual instructions from management.

Job Description for Senior Restaurant Administrator

The senior administrator is in charge of managing the establishment. He can apply for this position if he has worked for 5 years in his specialty.

His main responsibilities:

• manages all employees and monitors compliance with their rights and obligations;
• directs the activities of staff to provide comfortable service to visitors;
• conducts negotiations with business partners, contractors, government agencies;
• draws up an activity plan;
• negotiates the purchase of products and services;
• controls financial and reporting documentation.

Reports directly to the general director of the establishment.

Job description of a cafe administrator - basic provisions and sample

The job description of a cafe administrator includes all the basic provisions regulating its work. An employee can apply for the position of manager after working for 2 years in his specialty at the institution.

The job description consists of:

• general provisions regulating the area of ​​expertise of the cafe administrator with documentation regulating the activities;
• the official responsibilities of the administrative employee themselves;
• list of employee rights;
• administrator's responsibility.

All provisions are important. They are compiled by the management of the institution. Instructions are drawn up based on the legislative acts of the Russian Federation regulating working conditions, rights and responsibilities of employees.

Job description of a restaurant banquet manager

Banquet manager at a restaurant, part of the management team. Reports directly to the Senior Restaurant Manager. Works to find areas of activity and expand business, creates comfortable conditions for workers and service personnel.

Offers any activities for the comfort of clients. Negotiates with clients, solving their problems. Looks for new markets for purchasing goods and concluding contractual relationships.