How to be a good restaurant manager. Restaurant manager job description. Requirements for candidates for the position of manager


The restaurant manager is responsible for everything that happens in the establishment.

They are working on:

  • recruitment of personnel, with its training from legal issues to proper customer service;
  • Responsibility for meeting and seeing off customers-visitors, with the resolution of problems that arise during the service (from providing a table to disagreements on service and menu);
  • management of all processes occurring in the restaurant, handling of all conflict situations;
  • quality of service with cleanliness, courtesy, atmosphere, delicious cuisine and other aspects;
  • solution of all non-standard issues.

The manager should report directly to the senior manager who assists in resolving all issues that have arisen in the restaurant.

Cafe administrator job description - basic provisions

The job description for a cafe administrator should include everything you need to work in a cafe.

The first paragraph spells out who can be appointed to the position, what this person should know and what guides him in his activities. All provisions must not violate the laws of the Russian Federation, in accordance with which the specialist must carry out his work.

The second paragraph spells out the job responsibilities necessary for the comfortable feelings of customers and comfortable conditions for employees of the institution. In addition, the employee is responsible for the order in the cafe, controlling the work of the attendants. If problems arise, the administrator must inform management about them.

The third regulates all the rights of the employee, which contribute to the improvement of working conditions.

In the fourth, all situations leading to responsibility are prescribed. This includes measures for non-fulfillment of direct duties, disclosure of trade secrets, violation of an employment contract with safety regulations.

By the way, what are the duties of a marketer is described.

Rights and obligations

The prescribed rights contribute to defending one's opinion before the management. The manager can make suggestions leading to the improvement of the work of both the administrator himself and the entire company as a whole. Conduct work to eliminate the shortcomings of the activity. Resolve issues in your area of ​​expertise.

By the way, you should also read the information about the job description of the supervisor.

Along with the rights, there are responsibilities, which are:


  • providing comfortable conditions for visitors;
  • advising clients on all issues of interest to them with ongoing promotions, bonuses;
  • maintaining a customer base with a record;
  • consideration of conflict situations;
  • ensuring cleanliness and comfort in the institution;
  • control of employees, with observance of their rights and obligations;
  • informing management about the existence of problems and measures to eliminate them;
  • fulfillment of certain instructions of the management.

Job description of a senior restaurant administrator

The senior administrator is in charge of managing the institution. He can apply for this position if he has worked for 5 years in his specialty.

His main responsibilities:

  • supervises all employees and monitors the observance of their rights and obligations;
  • directs the activities of the staff, for a comfortable service to visitors;
  • negotiates with business partners, contractors, government agencies;
  • draws up an action plan;
  • agrees on the purchase of products, services;
  • controls financial and reporting documentation.

Reports directly to the General Manager of the institution.

Cafe administrator job description - basic provisions and sample

The job description of the cafe administrator includes all the main provisions governing his work. An employee can apply for the position of a manager after having worked for 2 years in a specialty in an institution.

The job description consists of:

  • general provisions regulating the area of ​​​​knowledge of the cafe administrator with documentation regulating activities;
  • the official duties of an administrative worker;
  • list of employee rights;
  • administrator's responsibility.

All provisions are important. They are compiled by the management of the institution. An instruction is drawn up based on the legislative acts of the Russian Federation that regulate working conditions, the rights and obligations of employees.

Restaurant Banquet Manager Job Description

Banquet manager in the restaurant, part of the management team. Reports directly to the Senior Restaurant Manager. Conducts work to find areas of activity and expand business, creates comfortable conditions for workers and maintenance personnel.

Offers any activities for the comfort of customers. Negotiates with clients, solving their problems. Looking for new markets for the purchase of goods and the conclusion of contractual relations.

The job description is the main document of an employee in any position. It indicates all his main duties that he must perform at his workplace, depending on the nature of the position held and the specifics of the employer's activities.

The employer is obliged to familiarize the applicant with this document even before the employment contract is signed. After reviewing the instructions, the employee must put his signature on the last sheet. This suggests that he knows his official duties and will strictly observe them. Only with the signature of an employee can he be held disciplinary liable for failure to fulfill his official duties.

The instruction is drawn up by specialists of the personnel and legal departments. The document must reflect all the nuances of this position. No employee should perform work beyond their duties specified in the job description.

Responsibilities of a Restaurant Manager

The administrator of a restaurant or cafe is the "face" of the establishment. His job responsibilities include:

  • meeting visitors of the restaurant (cafe), communicating with them and seating them at tables in accordance with their preferences;
  • taking orders;
  • development of plans for holding banquet events, receptions and other celebrations;
  • knowledge of the daily and banquet menu;
  • the ability to offer restaurant visitors a particular dish, depending on their preferences;
  • full control over the work of staff in the hall of a restaurant or cafe;
  • control over the service of guests by waiters;
  • control over the quality of service by communication between staff and customers;
  • control over interpersonal relationships. The administrator of the restaurant (cafe) must ensure that there are no conflicts between the staff of the restaurant (cafe);
  • control over the neat appearance of the employees of the hall;
  • recruitment, testing and training of personnel;
  • knowledge of the necessary documentation and its competent maintenance;
  • control during the working day over the cleanliness in the hall, the serviceability of lighting;
  • control over the serviceability of instruments and equipment;
  • smoothing conflict situations that may arise between visitors to the institution;
  • admission of employees of the hall to work;
  • control over the observance by the employees of the institution of the rules and norms of safety and labor protection;
  • control over the observance by waiters and other employees of sanitary and hygienic standards.

The job description of the cafe administrator is an internal document of a public catering organization that establishes the main criteria for the selection and work of this specialist. We will talk about how to draw up an administrator job description, what such an employee does and what points are important to consider in this article.

What does the administrator of a catering establishment (cafe, restaurant, etc.) do?

Not in every cafe, especially when it comes to a large establishment, the director is able to quickly resolve all emerging problems and issues. For these purposes, a special worker is hired - an administrator, sometimes also called a manager or manager.

The main labor tasks of the administrator are to organize and control the work of the institution. These two concepts include a huge amount of work - both with the cafe staff and with the guests of the institution, including the solution of any emerging issues, the settlement of problems and even scandals.

At the same time, the positions of a cafe administrator and a restaurant administrator, if they differ, are insignificant, because these establishments themselves usually differ only in the range of dishes and pricing policy (sometimes in interior and serving). Thus, the basic set of job responsibilities for cafe and restaurant administrators is the same, the job description can only provide for a wider or, conversely, more limited list of job responsibilities of a particular specialist.

Job description for the administrator of a cafe / restaurant (structure, design, content)

Since the job description is an internal document of the organization, employers can independently generate this kind of documentation without restrictions on appearance and content. However, most often, when developing this kind of documentation, employers use standard forms of documents formed by the rules of personnel records management.

So, what is a typical job description for the administrator of an institution such as a cafe or restaurant? On the first page of the document, at the top right, there is space for information about the date of approval of the instruction and the official of the enterprise who approved it. It also contains information about the employees who agreed on the text of the document during its development.

  1. General provisions. This part defines the basic requirements for the employee, such as:
    • education;
    • experience;
    • professional skills.

    In the same section, the procedure for hiring, dismissing and replacing an employee is established, the place of the position in the general organizational and staffing structure of the organization is indicated, and the immediate supervisor of the employee is determined.

    Don't know your rights?

  2. Job rights and duties of an employee. This section is the main one in the job description, it lists everything that the employee must and can do in connection with his work in this organization. The development of this section should be given special attention, since the employee, in accordance with labor legislation, has the right to carry out only those instructions and instructions that correspond to his official duties established by the employment contract and job description.
  3. Employee responsibility. This section defines the list of labor violations for which punishment is possible, and lists the types of punishments. At the same time, it is important to keep in mind that the responsibility determined by the job description cannot be stricter than it is provided for by the norms of the current labor legislation.

Requirements for the administrator of a cafe / restaurant

The requirements for the education of a candidate for the position of administrator of a cafe or restaurant are usually not as high as for specialists in a different field of activity. In most cases, secondary vocational education is sufficient, and, depending on the prestige of the institution, it may be non-core. Note: there is a specialty "Organization of services in public catering", in connection with which some employers may require a diploma of graduation in this particular direction.

The leading place among the requirements for a possible cafe administrator is work experience. Each employer sets the duration of work in such a position independently, so the terms may vary depending on the level of the institution where the specialist is accepted. However, in the absence of relevant experience, the candidate can only count on the position of assistant administrator.

In addition to the above, depending on the profile of the institution, the candidate for the position may also have requirements for knowledge of a foreign language, computer, etc.

The main duties and rights of the administrator of a catering establishment

The list of standard job responsibilities of the administrator of a cafe or restaurant may include such labor functions as:

  • organization of effective work of catering establishments;
  • management of subordinate employees, including scheduling shifts, training, monitoring the work process and compliance with the requirements of the establishment;
  • control over the quality of food served;
  • control over compliance with the deadlines for the sale of products, the rules of the commodity neighborhood in the storage of food and other norms and rules for working with food;
  • control over the operation of machinery and equipment;
  • settlement of disagreements, including between the staff and customers of the institution;
  • preparation of necessary documentation and reporting;

In addition, the duties of the administrator of a public catering establishment may include:

  • recruitment activities;
  • conducting inventory activities;
  • cashier work;
  • organization of banquets.

The list is not exhaustive, because in addition to the above, each employer, when compiling a job description, may indicate some other job responsibilities of the cafe administrator.

As for the official rights of the catering administrator, their main purpose is to facilitate the performance of labor functions by the employee and increase the efficiency and productivity of labor. The following powers can be attributed to the main official rights of the cafe/restaurant administrator:

  • notify the management of the shortcomings identified in the process of work and demand their elimination;
  • make suggestions to improve the efficiency of its activities;
  • ask the management of the institution to resolve any conflict if this cannot be done on its own;
  • get acquainted with the decisions of the management in the activities of the administrator;
  • have access to the information necessary for the operation of the institution (within the competence).

Responsibility of the restaurant manager

Defining the responsibility of the cafe / restaurant administrator in the job description, the management of the institution establishes a list of misconduct for which the employee can be punished.

So, the administrator of a cafe / restaurant can be held liable in the following cases:

  • when causing losses to the institution through the fault of the administrator;
  • the occurrence of equipment malfunctions due to the fault of the administrator;
  • failure to perform their official duties;
  • incorrectly informing the management about the real state of affairs in the institution;
  • failure to comply with the norms and requirements of the legislation and local documents of the organization;
  • non-observance of labor discipline;
  • disclosure of information classified as a commercial or official secret.

As in the case of official rights and duties, the management of the institution can make its own adjustments to the list of misconduct defined in the job description. You can download a sample job description for a cafe administrator that complies with the norms and rules of current legislation for review on our website.

The profession of a cafe administrator is also known as a hall manager, head waiter or manager. This is a person who manages the activities of the institution as a whole. The main thing that the cafe administrator does is organize the work of the staff (cooks, waiters, cloakroom attendants, cleaners, security guards, etc.), control the quality of service, resolve possible conflict situations and create a good mood for visitors.

Places of work

An administrator is needed in all catering establishments, whether it be a cafe, bar, restaurant or canteen.

History of the profession

The term "head waiter" appeared in France in the 18th century (from the French ma?tre d'h?tel - the owner of the hotel). This was the name of the owner of the inn, where travelers and tourists rested and dined. He met visitors, seated them in the dining room, took orders, made calculations and commanded the servants in the kitchen.

Today, the head waiter is the administrator of a restaurant or cafe, without which it is difficult to imagine any catering point.

Cafe Manager Responsibilities

Typically, the duties of a cafe administrator are as follows:

  • organization of effective work of the cafe;
  • personnel management (scheduling, training, monitoring of work processes and compliance with institution standards);
  • monitoring the operation of equipment and the quality of prepared dishes;
  • control over the timing of the sale of finished products;
  • communication with visitors;
  • help to waiters;
  • preparation of necessary documents and reports.

Also, the functions of the cafe administrator may include:

  • recruitment;
  • carrying out inventories;
  • management of the range of prepared dishes;
  • cashier work;
  • organization of banquets.

Cafe manager requirements

The requirements for the cafe administrator are very simple - work experience. He is always needed.

As a rule, you need:

  • know the basics of working in a restaurant;
  • be able to organize the workflow;
  • use a PC.

Depending on the nature of the institution, certain requirements may be imposed on the age, appearance of the employee or knowledge of a foreign language.

Cafe manager resume template

How to become a cafe administrator

You can get a higher education in the specialty "Organization of service in public catering" or complete restaurant management courses. However, in this profession, experience is everything, and a beginner can only count on the position of administrative assistant.

cafe manager salary

The average salary of a cafe administrator is 30 thousand rubles a month. A beginner will be offered about 20 thousand rubles a month. An experienced administrator earns about 40 thousand rubles a month.

The profession of a cafe administrator is also known as a hall manager, head waiter or manager. This is a person who manages the activities of the institution as a whole. The main thing that the cafe administrator does is organize the work of the staff (cooks, waiters, cloakroom attendants, cleaners, security guards, etc.), control the quality of service, resolve possible conflict situations and create a good mood for visitors.

An administrator is needed in all catering establishments, whether it be a cafe, bar, restaurant or canteen.

History of the profession

The term "head waiter" appeared in France in the 18th century (from the French ma?tre d'h?tel - the owner of the hotel). This was the name of the owner of the inn, where travelers and tourists rested and dined. He met visitors, seated them in the dining room, took orders, made calculations and commanded the servants in the kitchen.

Today, the head waiter is the administrator of a restaurant or cafe, without which it is difficult to imagine any catering point.

Cafe Manager Responsibilities

Typically, the duties of a cafe administrator are as follows:

  • organization of effective work of the cafe;
  • personnel management (scheduling, training, monitoring of work processes and compliance with institution standards);
  • monitoring the operation of equipment and the quality of prepared dishes;
  • control over the timing of the sale of finished products;
  • communication with visitors;
  • help to waiters;
  • preparation of necessary documents and reports.

Also, the functions of the cafe administrator may include:

  • recruitment;
  • carrying out inventories;
  • management of the range of prepared dishes;
  • cashier work;
  • organization of banquets.

Cafe manager requirements

The requirements for the cafe administrator are very simple - work experience. He is always needed.

As a rule, you need:

  • know the basics of working in a restaurant;
  • be able to organize the workflow;
  • use a PC.

Depending on the nature of the institution, certain requirements may be imposed on the age, appearance of the employee or knowledge of a foreign language.

Cafe manager resume template

Resume sample.

How to become a cafe manager

You can get a higher education in the specialty "Organization of service in public catering" or complete restaurant management courses. However, in this profession, experience is everything, and a beginner can only count on the position of administrative assistant.

cafe manager salary

The average salary of a cafe administrator is 30 thousand rubles a month. A beginner will be offered about 20 thousand rubles a month. An experienced administrator earns about 40 thousand rubles a month.

Functions of a restaurant manager

The manager of a restaurant is a person that the customers of this establishment, as a rule, do not even know about. But it is precisely the tasks of the restaurant manager that include the function of planning the work of the institution, the direct organization of work and, of course, its verification. If the customers are happy with everything, and there is a positive opinion about the restaurant, the manager is probably doing his job well.

The key responsibilities of the specialist who fills this vacancy include providing a high-quality and efficient visitor service. The general list that characterizes the duties of a restaurant manager is as follows:

  • Organization and holding of a banquet;
  • Specific division of responsibilities between restaurant employees;
  • Training, motivation and adaptation of employees;
  • Monitoring the implementation of labor protection and safety;
  • Compliance with the rules of sanitary standards;
  • Compliance with cooking standards;
  • Conducting an inventory;
  • Monitoring the expiration dates of food products;
  • Cash collection and cash accounting;
  • Conducting meetings with applicants and reviewing resumes of restaurant managers;
  • Prevention of conflicts between visitors and employees of the restaurant.

As a rule, specialists who have experience as a waiter or hall administrator in a restaurant or cafe apply for the position of a restaurant manager. Salary depends on the level of preparedness, work experience and, of course, the profitability of the institution itself.

The restaurant manager must have an impeccable appearance and be a model for other employees. It is unacceptable to be late for work or leave the workplace before the end of the restaurant. In most cases, the restaurant manager arrives at work one hour before opening time.

Profession cafe manager

He is obliged to check that absolutely everything is in perfect order and only subsequently open a restaurant. As statistics show, the main share of restaurant managers are women under the age of 30 (more than 60%).

Alas, the duties of a restaurant manager do not include knowledge of English at a high level. Consequently, only barely more than 20% of job applicants speak a foreign language.

If we analyze all the information, it is permissible to conclude that the manager is the direct head of the restaurant or cafe staff. An effective manager works for the economic success of the enterprise, he is ready to make accurate decisions quickly and correctly.

Other offers related to the restaurant business and other areas can be found on the portal of the Abriks recruitment center.

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Key Responsibilities and Job Description of a Restaurant Administrator

Job description of the restaurant administrator of the 1st category

1. General Provisions

1.1. The administrator of the 1st category belongs to the category of specialists.

1.2. Qualification requirements:
Secondary vocational education and work experience in the specialty for at least 2 years.

1.3. The administrator of the 1st category must know:
- resolutions, orders, orders, other governing and regulatory documents of higher authorities related to the service sector;
- management structure, rights and obligations of restaurant employees and their mode of operation;
- rules and methods for organizing customer service in a restaurant;
- types of services provided by the restaurant;
- layout of the restaurant halls and utility rooms;
— fundamentals of economics, organization of labor and management;
— Fundamentals of marketing and advertising organization;
— foundations of aesthetics and social psychology;
— labor legislation;
— legislation on consumer protection;
- internal labor regulations;
- Rules and norms of labor protection.
— basics of administration;
- ethics of business communication.

1.4. Appointment to the position of administrator of the 1st category and dismissal from office are made by order of the general director on the proposal of the senior manager.

1.5. The administrator of the 1st category reports directly to the senior manager.

1.6. During the absence of the administrator of the 1st category (business trip, vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and is responsible for the improper performance of the duties assigned to him.

2. Job responsibilities

Administrator of the 1st category:

2.1. Provides timely and high-quality cultural services to visitors in accordance with current service standards.

2.2. Coordinates the work of administrators of the 2nd category and other employees of the restaurant subordinate to him, controls their access to work. Checks the appearance of subordinate employees.

2.3. Ensures customer service standards are met.

2.4. Carries out control over the safety of material assets.

2.5. Advises visitors on issues related to the services provided by the restaurant.

2.6. Takes measures to prevent and eliminate conflict situations.

2.7. Considers claims related to unsatisfactory customer service, takes the necessary organizational and technical measures.

2.8. Controls the observance by subordinate employees of labor and production discipline, rules and norms of labor protection, requirements of industrial sanitation and hygiene.

2.9. Reports to the senior manager about existing shortcomings in customer service, measures taken to eliminate them.

2.10. Adheres to established work schedule. Goes to the workplace by 8.30, accepts the hall and material assets as part of the commission. Present at the general lineup at 9.00.

2.11. Checks the preparation of the restaurant hall for work:
- cleanliness of the hall, bar counter, toilet room, utility rooms;
- lighting and background sound;
- table setting;
— the state of the station;
- a supply of dishes for distribution.

2.12. Allocates waiters to positions and assigns them additional responsibilities. Monitors the constant presence of waiters at the positions at the entrance and at the VIP table.

2.13. Greets and accommodates guests in the hall.

2.14. During his shift, he monitors the cleanliness of the hall and the sanitary condition of all utility rooms, lighting, background sound, energy savings.

2.15. Carries out work to improve the skills of waiters, bartenders.

2.16. Carries out the timely delivery of dirty laundry for washing. Keeps records of table linen handed over to the laundry.

2.17. By the 25th day of the current month, it submits for approval to the management the schedules for the work of waiters, bartenders, cashiers, cloakroom attendants, cleaners, and washers for the next month. At the end of the work shift, the administrator must:
- fill out the time sheet;
- write an administrator's report, reflect everything that happened during the shift and other information and reporting documentation;
- submit reports to the relevant departments.

2.18. Every Wednesday at 16.00 attends the organizational meeting.

2.19. During his shift, he controls the assortment of the restaurant and bar, the condition of equipment and inventory.

The administrator of the 1st category is prohibited from:
- leave the workplace without the permission of the immediate supervisor;
- smoking in unspecified places and drinking alcohol on the territory of the enterprise;
- in the workplace: eat and chew chewing gum; read; stand with arms crossed on chest; use profanity or slang, contemptuous intonation, be rude; remain indifferent to the requests of visitors or employees; carry your own cash;
- connect any heating devices, boilers or other devices without the consent of the administration;
- to place personal vehicles in the parking lot of the enterprise;
- visit the enterprise during non-working hours without the permission of the administration;
– enter the restaurant hall in non-working clothes, without proper replacement shoes.

3. Rights

The administrator of the 1st category has the right:

3.1. Request and receive from the structural units information, reference and other materials necessary to fulfill the duties stipulated by this Job Description.

3.2. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.

3.3. Submit proposals for the improvement of the work related to the duties provided for in this Instruction for consideration by the immediate supervisor.

3.4. Require the management of the enterprise to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.

4. Responsibility

The administrator of the 1st category is responsible for:

4.1. For improper performance or non-performance of their official duties provided for by this Job Description, within the limits established by the current labor legislation of the Russian Federation.

4.2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

4.3. For causing material damage to the enterprise - within the limits established by the current labor and civil legislation of the Russian Federation.

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The collection includes job descriptions compiled in accordance with the qualification characteristics contained in the Qualification Directory for the positions of managers, specialists and other employees, approved by the Decree of the Ministry of Labor of Russia dated August 21, 1998 No. 37, as well as in accordance with other regulations on tariff and qualification characteristics (requirements).
The collection consists of two sections: the first includes industry-wide job descriptions for managers, specialists, technical performers, the second - job descriptions for industries (editing and publishing, transport, banking, trade, research activities, education, healthcare).
For heads of organizations, employees of personnel and legal services.

The restaurant administrator is responsible for everything that happens in the establishment and, in fact, is the manager of the restaurant. The administrator recruits and trains staff, meets and escorts visitors, manages all work processes and is responsible for the quality of the restaurant (cleanliness, courtesy, atmosphere, delicious cuisine and other aspects), and also solves all non-standard issues.

Places of work

The position of restaurant administrator is required in such establishments as:

  • restaurants;
  • cafes, bars, snack bars;
  • sports and entertainment clubs, where there is a dining room;
  • hotels and inns.

History of the profession

Despite the fact that public catering is already several thousand years old, restaurants and cafes have become ordinary establishments not so long ago. It can be considered that France was one of the first countries to make a cult and almost ritual action out of food. It was there that two or three centuries ago, the owners of establishments began to pay special attention to serving visitors.

How to Hire the Right Restaurant Manager

The first managers were head waiters (the owner of the hotel - translated from French). They welcomed the guests, organized their rest and decent food.

The profession of a restaurant administrator appeared already in the 20th century, when there were a huge number of restaurants, cafes, bars and canteens, and there was a need for competent managers and directors.

Restaurant manager responsibilities include:

  • meeting visitors;
  • maintaining comfort and pleasant atmosphere for guests in the hall;
  • personnel management (training for newcomers, scheduling work, motivating employees, monitoring the workflow);
  • work with documentation, reports, inventories;
  • resolution of conflict situations.

Restaurant manager responsibilities also include:

  • organization and holding of banquets;
  • cash management and accounting;
  • execution of official orders of the head.

Restaurant manager requirements

Basic requirements for a restaurant manager:

  • higher education;
  • work experience of at least 1 year;
  • PC knowledge (P-Keeper, MS Office, 1C).

In addition, additional requirements may apply:

  • Foreign language skills;
  • wine knowledge;
  • experience in organizing and holding banquets;
  • experience with VIP clients.

restaurant manager resume sample

Resume sample.

How to become an administrator (manager) of a restaurant

The profession does not require special basic education, although higher education is welcome.

To become a good administrator of a cafe or restaurant, you need to gain some work experience and have organizational skills - usually all restaurant managers in the past were waiters, bartenders or cooks themselves.

restaurant manager salary

The salary of an administrator, restaurant manager almost always consists of a fixed salary of 20 - 30 thousand rubles per month and bonuses based on performance. The average salary of a restaurant administrator is 30 thousand rubles a month.

The profession of a restaurant administrator: features, advantages and disadvantages

The restaurant administrator, along with the waiters, is the face of the restaurant and manages its activities.

History of the profession

The flourishing of the restaurant business began 300 years ago.

It happened in France, where, with the development of the food industry, the requirements for the quality of customer service have increased.

Administrator in a restaurant: his role, functions and a detailed list of responsibilities

Initially, the owner of a cafe or restaurant acted as an administrator - the head waiter, who met guests, organized rest and meals.

Later, managers appeared in large institutions. The profession of an administrator of public catering establishments arose in the 20th century, when managers and directors were needed in restaurants, cafes, bars, canteens.

Where Restaurant Managers Are Needed

Catering establishments need competent managers:

  • ubiquitous restaurants opening;
  • bars, cafes, eateries that have become widespread;
  • all kinds of entertainment and sports clubs with cafes and bars;
  • hotels and hotels with their own restaurants.

Responsibilities of a Restaurant Manager

The administrator is responsible for the work of the restaurant staff. He is obliged to meet visitors, communicate with them, seat them in the hall, taking into account wishes, observe waiters, control customer service, and resolve conflict situations.

In addition, the administrator must work with documentation, draw up reports, take inventory, organize banquets, starting with the preparation of the menu, the general plan of the celebration, the design of the hall and ending with the decoration of tables, the selection of the color of tablecloths and the shape of bows.

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